Support

Help & Support

We're here to help with deposits, withdrawals, KYC and gameplay questions.

Frequently asked

How long do deposits take?+

Deposits are usually credited within 5-30 minutes after our team confirms your proof of payment. If it takes longer, contact support with your reference.

How long do withdrawals take?+

Withdrawals are processed within 24-48 hours after KYC approval and risk review. Weekends may take slightly longer.

What documents do I need for KYC?+

You need clear photos of the front and back of your original CNIC, plus a live selfie holding your CNIC. Copies and photocopies are rejected.

Is the Drop Balls game fair?+

Yes. Every drop uses a provably-fair HMAC-SHA256 seed. We publish the server seed hash before your bet and reveal the seed after.

Can I get a refund on a bet?+

No. All bets are final once the ball is dropped. Please play responsibly.

How do referral rewards work?+

Share your unique code. When a friend signs up, verifies, and makes a qualifying deposit, both of you receive rewards according to the current program.